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How You Doin?
The Sovereign Bank Arena has recently adopted the Global Spectrum customer service program called "How you Doin'". Whenever you encounter a Sovereign Bank Arena employee they will greet you with a friendly greeting and a big smile. It's all part of the company's new customer service philosophy.
“Our new approach begins with a simple question, ‘How You Doin,’ but it’s more than that. It’s all about treating our customers the way they want to be treated by going above and beyond the norm. We want to ensure our customers are getting the most out of their experience at Sovereign Bank Arena,” said Global Spectrum’s Eric Cuthbertson, General Manager of Sovereign Bank Arena.
Global Spectrum’s customer service philosophy, a company-wide initiative which began at the company's flagship arena, Wachovia Center, encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to also gauge its performance.
The Sovereign Bank Arena will reward its employees who excel in this new customer service initiative with prizes and rewards. This recognition of employee excellence can come from both customers and other employees.
Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by visiting the Comfort Inn Guest Services Booth at Gate A during an event and nominating the employee.
As part of the campaign all employees will wear How You Doin! buttons and use the phrase every time a new customer approaches. The program extends to all full-time and part-time employees who work at both facilities.
If you have suggestions on how we can make your experience more enjoyable, or would like to nominate an employee who demonstrated the How You Doin? philosophy, please click here to send us an email.